Your request is in.
Grace reads every form herself, in the order they arrive, active water first. Expect a call back with a window during working hours, Monday to Saturday, 7am to 7pm.
If the situation changes while you wait, a stain spreading, a drip turning steady, water near anything electrical, do not wait for the callback. Call Call for same-day help and say the water is active. That sentence moves you to the front of the list, today, not tomorrow.
One thing worth doing before the visit: photograph the stain and note the date beside it. A dated photograph of a ceiling is the beginning of the same record this crew keeps, and it helps the read start where the evidence starts.